FAQ – Frequently Asked Questions
Welcome to csauxit.shop! Here you'll find answers to the most important questions about ordering, shipping, and returns.
How can I order from csauxit.shop?
Select your desired product, add it to your shopping cart, and complete the order process. After placing your order, you will receive a confirmation email.
Can I change or cancel my order later?
If your order hasn't been shipped yet, you can contact us within 12 hours of placing your order. After that, changes or cancellations are unfortunately no longer possible.
Which countries do we deliver to?
We currently deliver to Germany, Austria, the Netherlands, Belgium, France, Spain and Italy.
How long does shipping take?
Our delivery time is typically 10–20 business days. Delivery is made directly from our international warehouse.
Do I have to pay customs duties?
In some countries, customs or import fees may apply, which are the buyer's responsibility. This depends on the country.
How can I return my order?
You can cancel your order within 14 days of receipt. Simply contact us at support@csauxit.shop for further information.
What do I do if my package hasn't arrived?
Please check your tracking information first. If you encounter any problems, contact us at support@csauxit.shop – we'll help you quickly!